How can I contact you?
You can contact me by email at email@example.com or through instagram DMs @kate_letters_lots. You can also fill out the contact form at the bottom of this page.
I'll do my best to respond to you within 24-48 hours.
Returns and Exchanges
I offer returns and exchanges on a case by case basis for apparel. Processing for returns and exchanges is usually about 2 weeks, and I will provide you with a return shipping label for mailing. Other products are not eligible for returns or exchanges unless an issue has occurred in transit.
In the event that your package gets lost or damaged in transit I will resend your package if you can provide proof of the destroyed or undelivered package. Please reach out to me by email or on Instagram to begin this process.
Why do I have to pay for shipping?
I charge customers 70% of the shipping cost for their purchases in order to stop the prices of my products accessible. Pricing for shipping varies based on your location, and this strategy helps me make sure no one gets overcharged for their purchases due to shipping costs.
Is there anywhere I can find your products in person?
My products can be found at many local art markets in Calgary AB. Check my Instagram to find out what I'm up to each month!
You can also find my products at Recess Stationary in Inglewood in Calgary, and at the Moonlight Boutique in Calgary.
What kinds of commissions do you accept?
I accept all sorts of commissions provided your timeline is realistic and I have commission spots open. I can do pet portraits, custom cards, custom t-shirts, logos, and more!
To open a commission with me you can reach out by email or on instagram to get a quotation.